Legal Access Depends On Local Law
Our Legal position starts with eligibility: access depends on local law, your location, and the account details you submit. We may ask you to complete phone verification before account access, and we can pause a request when identity or payment ownership needs checking. Payment records are
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tied to the wallet or bank route selected at the cashier, including DANA, OVO, GoPay, QRIS, virtual account and bank transfer. Those rails are policy context, not a promise that every route is available to every account. If a rule changes, we place the current wording
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on this Legal page and keep the account path subject to that wording. You can ask us to clarify a term before sending a request, including how a QRIS receipt or bank transfer reference is matched to your account.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.